You are seeking a Technical Specialist role that combines your knowledge of software development cycles and application design. You enjoy helping internal and external customers, discovering root cause and resolving technology breakdowns. You thrive in an environment where your primary focus is reducing system errors and narrowing customer’s technology stop gaps. You pride yourself on insuring each technology malfunction is a lesson learned.
You are skilled at thoroughly researching and analyzing technical software. You continually review processes and client support documentation to refine system processes and keep the customer informed. Your commitment to mastery makes you a key contributor in our technology service team.
We are Duncan Solutions, a growing global leader in the parking solutions industry; we are headquartered in downtown Milwaukee and have multiple branch offices throughout the United States. We are a midsized, growing corporate headquarters with a hardworking Application Support team, a comfortable office setting, a convenient downtown Milwaukee location, great benefits and a stable long-term business offering.
You have an Associate’s degree and 2 years of technical application support experience and a working knowledge of relational databases such as Oracle and SQL Server as well as expertise with data manipulation tools. You are highly organized and are committed to doing whatever is necessary to meet the customer’s needs.
Duncan Solutions offers more than 70 years of industry leadership serving local government clients and their on-street parking management programs. With intelligent, integrated products and services, Duncan Solutions is transforming the entire parking and enforcement industry.
Job Requirements
The ideal candidate will have the following skills: At least 2-3 years of application support escalation experience. Knowledge of software development lifecycles.
Recent relevant exp: with C#, .NET, Visual Studio, SQL, Object Oriented design; Solid working knowledge and understanding of relational databases (Oracle, SQL Server) and data manipulation tools. (running queries)
Helpful skills are: Working knowledge of scheduled/batch processing and tools; Microsoft SQL Server Reporting Services; ASP.NET and IIS; Microsoft Access.
B.S. in software engineering, MIS, computer science, computer engineering, or similar field. Work experience directly applicable to the position requirements will be considered in lieu of the above.
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