You are a customer service team leader who thrives in a fast paced environment where you have the core responsibility for quality assurance, task management, and escalation. You are a self-starter who appreciates inspiring a team to perform customer service core functions and processes at the highest level. You have experience in report generation and account reconciliation and have the ability to shift gears midstream to correct issues and problems and ultimately serve the customer.
You thrive in an environment where clients and business leaders expect weekly reports to be compiled completely, accurately, and on time. You enjoy a key contributor role that combines your customer service background with a lead role motivating staff members and ensuring quality. You have 5 years of experience working as a customer service lead in a high volume call environment, where you emphasized hiring top-notch customer service staff.
We are mid-sized regional office of a global corporation offering parking solutions to municipal entities throughout the United States. We are seeking a dedicated team player that is comfortable working with a variety of customer service lead responsibilities, ranging from hiring and coaching to handling escalations with the utmost care and respect. We often work on tight deadlines and all need to pitch in.
Your experience with customer service in a heavy inbound call environment where you were dealing with financial transactions, hiring, coaching, motivating, and leading a team moves you to the front of the candidate pool.
Duncan Solutions offers more than 70 years of industry leadership serving government clients throughout the US. With intelligent, integrated products and services, Duncan Solutions is propelling the entire parking/toll way enforcement and collection industry into the future. We offer great benefits, a very stable business offering and a convenient Inglewood location.
Job Requirements
5 years of successful customer service staff supervision cash handling
Must pass a background check.